Privacy Notice

This notice covers the landing, rail search, results and redirect pages on ixigo.co.uk.

For information about cookies and similar technologies, see our Cookie Policy.

ixigo.co.uk is operated by Le Travenues Technology Limited (CIN L63000HR2006PLC071540), whose registered office is at Second Floor, Veritas Building, Sector 53, Golf Course Road, Gurugram 122002, Haryana, India. In this notice, ixigo, we, us and our mean Le Travenues Technology Limited.

We are the controller for the personal information described in this notice.

For privacy requests or complaints about ixigo.co.uk, contact us through the support page or by writing to us at the registered office above.

When you select a fare, you leave ixigo.co.uk and continue on Omio's booking site at ixigouk.wl.omio.com. Omio is a separate controller and is responsible for the passenger, booking and payment information it collects there.

ixigo does not receive passenger names or payment card details from the Omio checkout. Existing bookings are also managed on Omio's site.

Most information comes directly from you or your device. Omio may send us limited attribution information after a booking. We use the following personal information:

Search details

Origin, destination, date, time, number of travellers, traveller category, youth or senior ages where needed for fare eligibility, selected fare, and route identifiers. We use this to show search results, maintain the search session, and send the selected journey to Omio when you proceed.

Technical and security logs

IP address, browser and device details, timestamps, request logs and error records. We use this to deliver and secure the site, prevent automated abuse and fare scraping, and diagnose faults.

Cookie and privacy choice records

Selected categories, timestamp, banner and policy version, and consent string. We use this to remember and demonstrate the privacy choices you make.

Analytics, advertising and attribution data

Cookie or device identifiers, page and search interactions, campaign information, and advertising interactions. We use this only where consent allows it to measure and improve the service, support advertising, and link an Omio booking to an ixigo referral.

Preference data

Language, currency, recent routes, traveller numbers, selected ages, and display settings. We use this to remember choices on your device where functional storage is enabled.

Contact, rights and complaint information

Contact details, messages, and supporting records. We use this to respond to you, handle rights requests and complaints, meet legal duties, and manage legal claims.

We share personal information only where needed to operate the rail search, complete the booking handoff, measure permitted attribution, or comply with law.

Omio Corp.

When you proceed to booking, we send Omio the selected journey and offer details needed to prepare the booking. If you have consented to partner attribution and the feature is enabled, this may include an attribution identifier.

Omio may return limited booking attribution or reconciliation information so we can confirm that a booking followed an ixigo referral. Omio acts as a separate controller for its booking site.

Service providers

We use providers for hosting, security, analytics, support and advertising. Providers acting as processors may use personal information only on our instructions. Tracking technologies are described in the Cookie Policy section below.

We may also disclose personal information where required by law, a court or a regulator, or where necessary to establish, exercise or defend legal claims.

Authorised staff in India may access personal information to operate and support the service. We apply access controls, logging and other security measures.

Where personal information is transferred to a separate organisation outside the United Kingdom, we use appropriate transfer safeguards where required by applicable law.

Depending on the circumstances, you may ask us to exercise the following rights:

• Access the personal information we hold about you.
• Correct personal information that is inaccurate or incomplete.
• Delete personal information in certain circumstances.
• Restrict our use of personal information in certain circumstances.
• Object where we rely on legitimate interests.
• Receive certain personal information in a portable, machine-readable format.
• Withdraw consent at any time through Cookie settings or by contacting us. Withdrawal does not affect processing already carried out with valid consent.

We respond without undue delay and normally within one month. We may extend the period by up to two further months for complex or multiple requests. We may ask for proportionate information to confirm your identity or clarify a request.

Some information is linked only to a browser or device identifier. We may need that identifier, or other information from your device, to locate the relevant records.

We use appropriate technical and organisational measures to protect personal information and limit access to people who need it for their work.

You can raise a data protection complaint through the support page. We will acknowledge it within 30 days, investigate without undue delay, keep you informed and tell you the outcome.

You may also complain to the Information Commissioner's Office, the United Kingdom data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113. You do not have to complain to ixigo first.

ixigo.co.uk uses cookies and similar technologies to run the site, remember choices, measure performance, and support attribution where you allow it.

Strictly necessary cookies

Required for site operation, access/session support, security, user credential/session cookies where enabled, and recording privacy choices. These cannot be switched off through our preference centre.

Functional cookies and local storage

Used to remember recent journeys, recent stations, traveller counts, selected ages, and display choices on this device. These are off until you agree.

Performance cookies

Used for Google Analytics and similar measurement so we can understand product usage and reliability. These are off until you agree.

Targeting and partner attribution cookies

Used to understand whether an Omio booking followed an ixigo search. If both analytics and partner attribution are allowed, ixigo may share a Google Analytics client identifier with Omio during the handoff.

You can update optional choices from Cookie settings in the footer. Browser-level cookie blocking may also work, but some site features may be limited if required storage is blocked.

We may update this notice when our use of personal information changes. We will highlight material changes before they take effect where appropriate.

For more information about how booking, payment, ticket and account data is handled after you leave ixigo.co.uk, read Omio's privacy policy.